The Worries of a Parent

I can't complain about worrying about Maddison. She has been an angel for both Alec and I. But we are a week away from traveling to England with her and have NO PASSPORT!!! Her passport application was sent at the beginning of February and my check was deposited back in the beginning of March. So my question is....WHERE THE HECK IS THE PASSPORT!! I have been calling the 800number since last week to find out about the status and I keep getting the same answer...."Ma'm, we still have plenty of time to get the application processed and sent to you." Pretty soon, you won't have any time to do that. Yesterday and today, the call center computer system has been down. I've gotten answers that it should be up within the hour and that it has been going on and off all day!! This morning, the lady told me that I should make an appointment at the nearest agency, which happens to be New Orleans. Unfortunately, not that close to Memphis!!! Or I could postpone my trip and pay those charges. Why should I do that when it's their fault. They have had plenty of time to process this application!!!! What's a parent to do???? What are we going to do?? Do I make an appointment and drive to New Orleans? Or do we postpone the trip and pay an outrageous charge???? HELP!!!!